Customer Success Specialist in Commodities Market

BANQUE / FINANCE
Permanent, temps plein
Genève
Posted 2 mois ago

For our client, a multinational Financial Institution, we are looking for a Customer Success Specialist

who will manage an assigned book of Commodity & Energy clients. The position is post-sales role, based in Geneva, in order to achieve revenue retention and customer engagement.

Mission

  • Demonstrate and educate new and existing customers on how to use the company products and solutions in a manner that is tailored to their specific use-case
  • Ensure customers derive maximum value from their investment (company solutions) and utilize all product functionalities
  • Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption
  • Monitor usage data, health gauges and growth opportunities in order to create actionable insights and strategically pivot when necessary
  • Interpret and take actions on usage information focusing on “at risk” customers to mitigate cancellations and identify value optimization opportunities
  • Provide service support, as needed, and serve as an escalation contact for service impacting issues requiring urgent attention and handling
  • Provide customer and internal groups with timely updates on issues they have raised or projects in progress
  • Collaborate with other department stakeholder teams to ensure retention and growth
  • Define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them
  • Build strong relationships with other customer facing groups – pre-sales, account team, product development, marketing and technical teams within region and other groups globally so that onboarding, product training, support and all other processes are seamless
  • Organize and deliver presentations and attending client and industry events when required
  • Continuously learn and develop your specialism

Profile

  • Significant experience in Commodity & Energy business
  • A./B.S. Degree in economic/ business management disciplines or relevant work experience
  • Market Understanding including: basic market understanding, knowledge of relevant market, strong understanding of customers’ business model
  • Consultative selling Skills (ability to identify, develop and articulate proposition)
  • Client facing experience (in Account Management, Customer Support or Relation Management Role preferred)
  • Strong customer service skills
  • Preferably experience supporting clients on data/ software
  • Communication skills (especially presentation and facilitation skills)
  • Customer focused in all aspects of your work
  • Exceptional problem solver and critical thinker
  • Executive engagement skills with an ability to establish trusted adviser relationships with business decision makers
  • Strong ability to collaborate with internal operational and account management teams
  • Flexible and open minded, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
  • Work well under pressure and deliver on time across multiple accounts and conflicting priorities
  • Thrive in a dynamic constantly evolving high tech environment
  • English and French fluent speaker. Italian language is an additional asset

Emploi

SecteurBanque / Finance

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